We endeavour to answer the most frequently asked questions from our customers. Please get in touch with us if you need any further assistance.
We're happy to help.
All Pedersen + Lennard items are made to order in our factory in Cape Town. This means that each piece is made especially for you.
WHEN WILL I RECEIVE MY ORDER?:
Homeware and accessories: Approximately 13 weeks from proof of payment.
Furniture items: Approximately 13 weeks from proof of payment.
Ready to Ship collection: Products in this collection are dispatched for delivery within 3 working days from receipt of payment.
Once proof of payment has been received for your online order, you will receive an email within 1-2 days, notifying you of your order's estimated completion date (kindly check your promotions or spam folder if you do not receive this email).
Every effort will be made to have your order to you as quickly as possible. Please note that turnaround times are an approximate guide and are subject to change or delay. If you need a piece before a specific date, please contact us before ordering to ensure this will be possible and to avoid any disappointment.
*We are working hard to reduce lead times and expect to have a larger in stock category available soon - thanks for your patience!
Yes we do, our showroom and factory is in Cape Town. Please see our full address details and opening hours here.
Customers are more than welcome to visit our showroom without an appointment at any time. However, if you are coming to view something specific, or if you wish to discuss a custom piece or project - we always prefer if you'd contact us ahead of time, just to ensure that we have the product on hand or that the right person is here to help you.
We use the road freight service (within RSA) which takes 2-3 days to major centres.
Small items are usually sent overnight.
Yes, this usually takes up to 5 working days on the road freight service and the location - get in touch if you are unsure and we'll obtain a manual quote for you.
Yes, let us know what you are after and we’ll do our best to accommodate your request – customisations do require a bit of extra time. Please see our custom designs page for more information.
We work on hotels, restaurants, retail shops, offices as well as smaller projects where only a few items are required.
Yes, send the fabric directly to us.
Please get in touch regarding how much fabric is required.
Please send us an email detailing which images you’d like and we’ll gladly help.
We pride ourselves in having very few (almost zero) returns which is due to the focus on quality that we put into each aspect of production.
Good decision making is a big part of being a satisfied customer so if you need help please reach out to us so we can assist in the process.
However, we do sometimes miss the ball so if you feel the product is defective or of poor quality please let us know immediately and send pics to detail this – we will make sure to sort it out as fast and effectively as possible.
We know this does happen, however we ask that you consider your options and ask for advice in making your purchase as returns has a negative impact on our business and ability to offer locally made products affordably.
How can we help?